Privacy Policy - Elephantandcastle House Clearance

At Elephantandcastle House Clearance, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage our house clearance services.

1. Information We Collect

We may collect and process the following categories of personal data:

Personal Identification Information: This includes your name, address, email address, phone number, and other similar contact data.
Household Information: Details about the property you wish to clear, including its size, location, and specific items for clearance.
Financial Information: Payment details necessary to process transactions for our services.
Communication Data: Records of correspondence between you and our team, including emails, phone calls, and messages.

2. How We Use Your Information

Your information is used to provide and improve our services effectively. The primary purposes include:

Service Delivery: To perform house clearance as per your requirements.
Communication: To respond to your inquiries, provide updates, and send important information related to our services.
Billing and Transactions: To process payments and manage financial records.
Service Improvement: To analyze service usage and customer feedback to enhance our offerings.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes.
Contractual Necessity: Processing is necessary for the performance of a contract with you.
Legal Obligations: We may process your data to comply with legal obligations.
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

Service Providers: Trusted third-party vendors who assist us in operating our business and providing services to you.
Legal Authorities: When required by law or to protect our rights.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and regular security assessments.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Your Rights

You have the following rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Correction: You can request corrections to any inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data under certain conditions.
Restriction: You can request the restriction of processing of your personal data.
Objection: You can object to the processing of your personal data based on our legitimate interests.
Data Portability: You can request the transfer of your personal data to another service provider.

8. Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to reach out to us through our official communication channels.

Last updated: April 27, 2024